Customer Complaints

Customer Complaints Management for Microsoft Dynamics 365 Business Central

The Customer Complaints Management extension for Microsoft Dynamics 365 Business Central provides a comprehensive solution for tracking, categorizing, and resolving customer complaints with complete audit trails and structured decision workflows. Streamline your complaint resolution process with enterprise-grade features while maintaining the familiar Business Central user experience.

Features

Comprehensive Complaint Tracking:

• Create, manage, and track customer complaints from submission to resolution
• Link complaints directly to customer and contact records for complete visibility
• Structured complaint headers and detail lines for organized information capture
• Priority and severity classification for proper escalation handling
• Status tracking throughout the complaint lifecycle

Advanced Taxonomy Classification:

• Progressive filtering system for nonconformity types, descriptions, and causes
• Structured categorization ensuring consistent complaint classification
• Configurable corrective measures linked to complaint types
• Pattern detection to identify recurring issues

Decision Workflows & Resolution Management:

• Structured decision tracking for complaint resolution steps
• Configurable corrective measures with status monitoring
• SLA monitoring to ensure timely complaint resolution
• Automated notifications for complaint events

Communication & Audit Trail:

• Communication history tracking for all customer interactions
• Timeline audit trails documenting all complaint activities
• Document attachments support for evidence and resolution documentation
• Complete transparency from complaint submission to closure

Integration & Data Management:

• Seamless integration with Business Central customer and contact records
• Customer card extensions showing complaint history at a glance
• XML data import support for bulk complaint data migration
• Complaint statistics reporting for trend analysis

Security & Permissions:

• Role-based permission sets for controlled access
• Read, edit, and administrative permission levels
• Secure complaint data management

API Support:

• RESTful API pages for external system integration
• Programmatic access to complaint headers and lines

Pricing

BCILITY Customer Complaints is available upon request.
Additional customizations are possible and pricing is available when requesting a quote.
Visit our website to learn more about BCILITY.

Supported Edition

Essentials and Premium

Supported Countries

All countries where Microsoft Dynamics 365 Business Central is available.

Supported Languages

English (US), Serbian (Latin). Additional languages are available upon request.